1. Introduction
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These Terms & Conditions govern all online sales of fly‑tying materials (“Products”) offered by TroutChaser Fly Co. (“we,” “us,” or “our”). By placing an order through our website or by email, you (“you” or “the customer”) agree to be bound by these Terms.
2. Product Information
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We make every effort to display accurate product descriptions, colours, sizes, and images.
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Natural materials such as feathers, fur, and hair may vary in colour, texture, and size. These variations are normal and not considered defects.
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We reserve the right to update product information at any time without notice.
3. Pricing & Payment
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All prices are listed in CAD unless otherwise stated.
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Prices may change without notice.
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Payment must be received in full before an order is shipped.
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Accepted payment methods include Credit Card, PayPal, and E‑transfer
4. Orders & Availability
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All orders are subject to availability.
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If an item is out of stock, we will contact you with options such as substitution, backorder, or refund.
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We reserve the right to refuse or cancel any order at our discretion.
5. Shipping & Delivery
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Orders are shipped to the address provided by the customer.
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Shipping costs are calculated at checkout or quoted by email.
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Delivery times are estimates only and may vary due to carrier delays or other factors beyond our control.
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We are not responsible for lost, stolen, or damaged packages once they have been handed to the carrier.
6. Returns & Exchanges
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Due to the nature of fly‑tying materials, returns are accepted only for unused, unopened products within 20 days of delivery.
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Return shipping costs are the responsibility of the customer unless the return is due to our error.
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Refunds are issued once returned items are inspected and approved.
7. Defective or Incorrect Items
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If you receive a defective or incorrect item, notify us within 7 days of delivery.
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We may request photos or additional information to process the claim.
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We will replace the item or issue a refund at our discretion.
8. Customs, Duties & Import Regulations
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Customers are responsible for ensuring that fly‑tying materials (including feathers, fur, and exotic species) are permitted in their region.
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Any customs duties, taxes, or import fees are the responsibility of the customer.
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We are not liable for shipments delayed, seized, or rejected by customs authorities.
9. Limitation of Liability
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We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.
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Our total liability is limited to the amount paid for the order in question.
10. Intellectual Property
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All content on our website—including images, product descriptions, branding, and logos—is the property of Trout Chaser Fly Co. and the respective brand owners, and may not be copied or reproduced without permission.
11. Privacy
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Customer information is used solely for order processing, communication, and customer service.
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We do not sell or share personal information with third parties except as required to fulfill your order.
12. Governing Law
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These Terms are governed by the laws of Ontario, Canada
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Any disputes will be resolved in the courts of London, Ontario, Canada.
13. Changes to Terms
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We may update these Terms at any time.
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Continued use of our website or placement of orders constitutes acceptance of the updated Terms.
Privacy Policy
1. Information We Collect
We collect information you provide during checkout, account creation, or newsletter signup, including your name, email, address, and order details.
2. How We Use Your Information
We use your information to:
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Process and ship orders
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Communicate about purchases
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Improve our website and services
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Send optional marketing emails (with your consent)
3. Sharing of Information
We do not sell your personal information. We may share data with trusted service providers (e.g., payment processors, shipping carriers) solely to complete your order.
4. Cookies
Our website uses cookies to improve user experience, track analytics, and support cart functionality.
5. Data Security
We use industry‑standard security measures to protect your information. No online system is 100% secure, but we take reasonable steps to safeguard your data.
6. Your Rights
You may request access, correction, or deletion of your personal information at any time.
7. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of the site indicates acceptance of the updated policy.
Payment Method
1. Credit Card
2. Paypal
3. E-transfer